Monday, May 08, 2006

EGM Subscription Services sucks, part two.

Dear EGM Subscription Services: I recieved my April issue of EGM this morning, which you sent by bulk mail. I was happy to recieve it, but it still frustrates me that it is the only issue I have recieved since I renewed my subscription. I've had frustration with this subscription and the customer service department since I renewed (what I believe) was last december or january. You've been very unhelpful, as here were the responses I was given: "We received your inquiry that you have not received all of your issues. We are unable to explain this problem, as our records show that all issues have been mailed correctly."  "We received your inquiry that you have not received the MAR-06 issue. We are unable to explain this problem, as our records show that all issues have been mailed correctly."  "We received your inquiry that you have not received all of your issues. We are unable to explain this problem, as our records show that all issueshave been mailed correctly. We have verified the mailing address and are showing no problems with the mailing of the issues." I find it odd, these problems, because all of the bills have made it to me just fine, and now this April issue has reached me just fine, but I have not recieved any other issues. As a subscriber, I think it's my right to request that this problem be solved, or that I get a refund. And if the problem is solved, I expect more compensation than just the issues I missed. Thank you for your time. Mike Dorval Frustrated Customer This is the email I sent to EGM Subscription services this morning. Earlier on this blog, you've probably read about the problems I've had with EGM. It's been a pain in the neck. If I stand back and look at it, what are the problems with EGM? Well...
  • Very friggen expensive
  • This Crap I've had to put up with...while being more expensive. Whereas I could just simply go to Nintendo Power. I mean, the only thing that keeps me at EGM is the unbiased reviews. But I digress. Hopefully I'll get a more satisfying response than last time, or a refund that I can spend on Nintendo Power. After all...I am a nintendo fanboy... Updates coming...
  • 2 comments:

    Anonymous said...

    Here's a possible solution...if they obviously don't care about your receving their magazines, maybe they'll care about their not receving YOUR money. Translation: drop the subscription, you idiot! Give your money to a videogame magazine that cares about your business!

    T3h mini said...

    They've already recieved my money. It's 50 bucks of my money. I'm not gonna let that go just yet, noob.